blob: 432960af98dea1c8d05479dcf4c00c19baa8d318 (
plain) (
blame)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
|
<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-auth">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
An error message appears in the main window saying that
<gui>Authentication failed</gui>.
</desc>
<revision version="3.0" date="2009-06-17" status="stub"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<license>Creative Commons Share Alike 3.0</license>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
</info>
<title>I get a message that says "Authentication failed"</title>
<p>
If you try to connect and an error message appears in the main Empathy
window saying that <gui>Authentication failed</gui>, your instant messaging
service is not allowing you to connect because it does not recognize your
username or password for some reason.
</p>
<list>
<item>
<p>
Make sure that you have registered for an account with the service you
are trying to connect to. If you do not have an account, most services
will not allow you to connect.
</p>
</item>
<item>
<p>
Click the <gui>Edit Account</gui> button in the error message. Type
your username and password again to make sure that they are correct.
Uncheck the <gui>Enabled</gui> box next to the name of your account and
then check it again to try to connect to the service again.
</p>
</item>
</list>
</page>
|
