An error message appears in the main window saying that Authentication failed. Phil Bull philbull@gmail.com 2009 GNOME Documentation Project Creative Commons Share Alike 3.0 I get a message that says "Authentication failed"

If you try to connect and an error message appears in the main Empathy window saying that Authentication failed, your instant messaging service is not allowing you to connect because it does not recognize your username or password for some reason.

Make sure that you have registered for an account with the service you are trying to connect to. If you do not have an account, most services will not allow you to connect.

Click the Edit Account button in the error message. Type your username and password again to make sure that they are correct. Uncheck the Enabled box next to the name of your account and then check it again to try to connect to the service again.