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diff --git a/help/C/mail-error-no-provider-available.page b/help/C/mail-error-no-provider-available.page new file mode 100644 index 0000000000..308a5ff6fb --- /dev/null +++ b/help/C/mail-error-no-provider-available.page @@ -0,0 +1,49 @@ +<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its" + type="topic" id="mail-error-no-provider-available"> + + <info> + <desc>What to do when this error is shown.</desc> + + <link type="guide" xref="index#common-mail-problems" /> + + <revision pkgversion="2.28.3" version="0.2" date="2010-12-08" status="review"/> + <credit type="author"> + <name>April Gonzales</name> + <email>loonycookie@gmail.com</email> + </credit> + <license> + <p>Creative Commons Share Alike 3.0</p> + </license> + + </info> + +<title>Error message "No provider available for protocol email"</title> + +<p>This error message may be displayed for a number of reasons:</p> +<list> + +<item> +<p>The filters used do not match the account they are associated with.</p> +<p>This happens when the <file>filters.xml</file> file is copied and used on a fresh install of Evolution on a new machine.</p> +<p>Accounts have unique ID numbers, and filters refer to these accounts directly. Simply copying the <file>filters.xml</file> file will cause a version mismatch with Evolution, affecting the filter rules.</p> + +</item> +<item><p>The account settings may not have been copied properly.</p></item> +<item><p>The account settings were modified.</p></item> +</list> + +<p>To fix this problem, edit the email filters and re-select the folder for each Copy/Move filter. To do this:</p> +<steps> +<item><p>Go to <guiseq><gui>Edit</gui><gui>Message Filters</gui></guiseq>.</p></item> +<item><p>Select the Copy/Move filter and click <gui>Edit</gui>.</p></item> +<item><p>Refer to the list of folders associated with that particular filter. Click on the button that allows you to modify the folders assigned for that filter. Set the folders again. </p></item> +</steps> + +<note> +<p>Advanced users may also be interested in this write up: <link href="https://thomas.apestaart.org/thomas/trac/wiki/Evolution">How to keep the Evolution filters in sync on multiple machines by Thomas Vander Stichele </link> +</p> +</note> + +<!-- The guide referenced above might make a useful addition to the docs. We should consider asking Thomas for permission to include it, if it seems suitable. --> + +</page> |