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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-neterror">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
An error message appears in the main Empathy window which says
<gui>Network error</gui>.
</desc>
<revision version="3.0" date="2009-06-17" status="draft"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<license>Creative Commons Share Alike 3.0</license>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
</info>
<title>I get a message that says "Network error"</title>
<p>
If you try to connect and an error message appears in the main Empathy
window which says <gui>Network error</gui>, Empathy cannot communicate with
the instant messaging service for some reason.
</p>
<list>
<item>
<p>
Check that you are connected to the Internet or network.
</p>
</item>
<item>
<steps>
<item>
<p>
Click the <gui>Edit Account</gui> button in the error message.
</p>
</item>
<item>
<p>
Expand the <gui>Advanced</gui> section and make sure that the details
such as server address and port are correct. You should be able to find
these details from the website of the messaging service.
</p>
</item>
<item>
<p>
Uncheck the <gui>Enabled</gui> box next to the name of your account and
then check it again to try to connect to the service again.
</p>
</item>
</steps>
</item>
</list>
</page>
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