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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-neterror">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
An error message which says "<gui>Network error</gui>" appears in the main window.
</desc>
<revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
<revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<credit type="author">
<name>Milo Casagrande</name>
<email>milo@ubuntu.com</email>
</credit>
<!--
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
-->
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
</info>
<title>I get a message that says "Network error"</title>
<comment>
<cite date="2009-08-27">shaunm</cite>
<p>Empathy no longer allows you to create an IRC account without a valid
nick. I've removed the guide link. Remove the text.</p>
</comment>
<p>
This kind of error happens when <app>Empathy</app> cannot communicate
with the instant messaging service for some reason.
</p>
<p>
Also, this kind of error happens when you try to use an IRC account without
setting a nickname.
</p>
<steps>
<item>
<p>
Make sure that you are connected to the Internet, or to a local area network.
</p>
</item>
<item>
<p>
Click on the <gui>Edit Account</gui> button in the error message.
</p>
</item>
<item>
<list>
<item>
<p>
Check in the <gui>Advanced</gui> section that all the details are correct.
You should be able to find these details from the website of the messaging service.
</p>
</item>
<item>
<p>
In the case of an IRC account, type your nickname in the <gui>Nickname</gui>
text box.
</p>
</item>
</list>
</item>
<item>
<p>
Deselect the <gui>Enabled</gui> check-box next to the name of your account,
and then select it again to try to reconnect to the service.
</p>
</item>
</steps>
</page>
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