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-rw-r--r--help/C/mail-error-failed-to-append-to-sent-folder.page32
-rw-r--r--help/C/mail-error-folder-mismatch.page52
-rw-r--r--help/C/mail-error-no-provider-available.page49
3 files changed, 133 insertions, 0 deletions
diff --git a/help/C/mail-error-failed-to-append-to-sent-folder.page b/help/C/mail-error-failed-to-append-to-sent-folder.page
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+<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its"
+ type="topic" id="mail-error-failed-to-append-to-sent-folder">
+
+ <info>
+ <desc>What to do when this error is shown.</desc>
+
+ <link type="guide" xref="index#common-mail-problems" />
+
+ <revision pkgversion="3.0.2" version="0.1" date="2011-07-21" status="final"/>
+ <credit type="author">
+ <name>April Gonzales</name>
+ <email>loonycookie@gmail.com</email>
+ </credit>
+ <credit type="author">
+ <name>Andre Klapper</name>
+ <email>ak-47@gmx.net</email>
+ </credit>
+ <license>
+ <p>Creative Commons Share Alike 3.0</p>
+ </license>
+
+ </info>
+
+<title>Error message "Failed to append to..." after sending message</title>
+
+<p>If the error message "Your message was sent, but an error occurred during post-processing. The reported error was "Failed to append to mbox:///home/user/.local/share/evolution/mail/local#Sent: Cannot get folder 'Sent': folder does not exist. Appending to local 'Sent' folder instead."." is shown, you can fix the problem by editing your default folder settings under <guiseq><gui>Edit</gui><gui>Preferences</gui><gui>Mail Accounts</gui><gui style="button">Edit</gui><gui>Defaults</gui><gui>Folder for sent messages</gui></guiseq>.</p>
+<p>This bug is fixed in Evolution versions higher than 3.0.2 (stable series) and 3.1.3 (unstable development series). If this is not the case, please add a comment to the corresponding <link href="https://bugzilla.gnome.org/show_bug.cgi?id=638307">bug report</link>.</p>
+
+
+
+</page>
+
diff --git a/help/C/mail-error-folder-mismatch.page b/help/C/mail-error-folder-mismatch.page
new file mode 100644
index 0000000000..8154e4b20a
--- /dev/null
+++ b/help/C/mail-error-folder-mismatch.page
@@ -0,0 +1,52 @@
+<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its"
+ type="topic" id="mail-error-folder-mismatch">
+
+ <info>
+ <desc>What to do when this error is shown.</desc>
+
+ <link type="guide" xref="index#common-mail-problems" />
+
+ <revision pkgversion="3.1.5" version="0.4" date="2011-07-28" status="final"/>
+ <credit type="author">
+ <name>April Gonzales</name>
+ <email>loonycookie@gmail.com</email>
+ </credit>
+ <credit type="author">
+ <name>Andre Klapper</name>
+ <email>ak-47@gmx.net</email>
+ </credit>
+ <license>
+ <p>Creative Commons Share Alike 3.0</p>
+ </license>
+
+ </info>
+
+<title>Error message "Summary and folder mismatch" after synchronizing folders</title>
+
+<p>If the error message: <gui>Error while Expunging folder. Error storing `~/.local/share/evolution/mail/local/Inbox (mbox)': Summary and folder mismatch, even after a sync.</gui> pops up, perform the following steps:</p>
+
+<note><p>These steps apply to the versions 3.0 and 3.2. Note that Evolution's file locations in 2.30 and 2.32 are different (<file>~/.evolution/mail/local/</file> instead of <file>~/.local/share/evolution/mail/local/</file>).</p></note>
+
+<list>
+<item><p>Open the Terminal application (category <gui>System Tools</gui>) and type in the command <code>evolution --force-shutdown</code>. This command stops Evolution and all the processes related to it.</p></item>
+<item><p>Remove the files ending in:</p>
+ <list>
+ <item><p><file>.ev-summary</file></p></item>
+ <item><p><file>.ibex.index</file></p></item>
+ </list>
+ <p>To do this, navigate to the hidden directory <file>~/.local/share/evolution/mail/local/</file> and locate the specified files. You can do this in the GNOME File Manager (Nautilus) by either showing hidden files, or by entering the directory via <guiseq><gui>Go</gui><gui>Location...</gui></guiseq> from the menu bar.</p>
+</item>
+
+<item><p>Restart Evolution. Note that restarting the application may take some time since it will need to rebuild the indexes deleted in the previous step.</p></item>
+</list>
+
+<note>
+<p>You may lose your mail labels when performing this operation.</p>
+</note>
+
+<note>
+<p>This problem is expected to be fixed in version 3.0 according to the corresponding <link href="https://bugzilla.gnome.org/show_bug.cgi?id=550414">bug report</link>. Please add a comment if this is not the case.</p> <!-- TODO:POST-3-2: Remove from docs once really fixed -->
+</note>
+
+</page>
+
diff --git a/help/C/mail-error-no-provider-available.page b/help/C/mail-error-no-provider-available.page
new file mode 100644
index 0000000000..308a5ff6fb
--- /dev/null
+++ b/help/C/mail-error-no-provider-available.page
@@ -0,0 +1,49 @@
+<page xmlns="http://projectmallard.org/1.0/" xmlns:its="http://www.w3.org/2005/11/its"
+ type="topic" id="mail-error-no-provider-available">
+
+ <info>
+ <desc>What to do when this error is shown.</desc>
+
+ <link type="guide" xref="index#common-mail-problems" />
+
+ <revision pkgversion="2.28.3" version="0.2" date="2010-12-08" status="review"/>
+ <credit type="author">
+ <name>April Gonzales</name>
+ <email>loonycookie@gmail.com</email>
+ </credit>
+ <license>
+ <p>Creative Commons Share Alike 3.0</p>
+ </license>
+
+ </info>
+
+<title>Error message "No provider available for protocol email"</title>
+
+<p>This error message may be displayed for a number of reasons:</p>
+<list>
+
+<item>
+<p>The filters used do not match the account they are associated with.</p>
+<p>This happens when the <file>filters.xml</file> file is copied and used on a fresh install of Evolution on a new machine.</p>
+<p>Accounts have unique ID numbers, and filters refer to these accounts directly. Simply copying the <file>filters.xml</file> file will cause a version mismatch with Evolution, affecting the filter rules.</p>
+
+</item>
+<item><p>The account settings may not have been copied properly.</p></item>
+<item><p>The account settings were modified.</p></item>
+</list>
+
+<p>To fix this problem, edit the email filters and re-select the folder for each Copy/Move filter. To do this:</p>
+<steps>
+<item><p>Go to <guiseq><gui>Edit</gui><gui>Message Filters</gui></guiseq>.</p></item>
+<item><p>Select the Copy/Move filter and click <gui>Edit</gui>.</p></item>
+<item><p>Refer to the list of folders associated with that particular filter. Click on the button that allows you to modify the folders assigned for that filter. Set the folders again. </p></item>
+</steps>
+
+<note>
+<p>Advanced users may also be interested in this write up: <link href="https://thomas.apestaart.org/thomas/trac/wiki/Evolution">How to keep the Evolution filters in sync on multiple machines by Thomas Vander Stichele </link>
+</p>
+</note>
+
+<!-- The guide referenced above might make a useful addition to the docs. We should consider asking Thomas for permission to include it, if it seems suitable. -->
+
+</page>