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diff --git a/help/C/usage-sync.sgml b/help/C/usage-sync.sgml
index 83fef7f6df..7be3be9eb6 100644
--- a/help/C/usage-sync.sgml
+++ b/help/C/usage-sync.sgml
@@ -13,6 +13,17 @@
Put your hand-held device on its cradle and press the
HotSync button.
</para>
+
+<tip id="sync-tip">
+<title>Palm OS v. 4.0 with Passwords</title>
+<para>
+If you use Palm OS v. 4.0 and have password protection turned on for
+your handheld device, you may encounter trouble synchronizing. If
+this happens, try turning off password protection on your handheld,
+synchronize it with your desktop computer, and then re-enable password
+protection on your handheld.
+</para>
+</tip>
<para>
If your environment is correctly configured to sync with your
PDA, then it should sync with <application>Evolution</application>.