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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-neterror">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
An error message which says “<gui>Network error</gui>” appears in the main window.
</desc>
<revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
<revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
<revision pkgversion="2.28" version="0.3" date="2010-02-16" status="review"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<credit type="author">
<name>Milo Casagrande</name>
<email>milo@ubuntu.com</email>
</credit>
<license>
<p>Creative Commons Share Alike 3.0</p>
</license>
<!--
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
-->
</info>
<title>I get a message that says “Network error”</title>
<comment>
<cite date="2009-08-27">shaunm</cite>
<p>Empathy no longer allows you to create an IRC account without a valid
nick. I've removed the guide link. Remove the text.</p>
</comment>
<p>
This kind of error happens when <app>Empathy</app> cannot communicate
with the instant messaging service for some reason.
</p>
<p>
Also, this kind of error happens when you try to use an IRC account without
setting a nickname.
</p>
<steps>
<item>
<p>
Make sure that you are connected to the Internet, or to a local area network.
</p>
</item>
<item>
<p>
Click the <media type="image" mime="image/png" src="figures/gtk-edit.png">edit</media>
icon in the error message.
</p>
</item>
<item>
<list>
<item>
<p>
Check in the <gui>Advanced</gui> section that all the details are correct.
You should be able to find these details from the website of the messaging
service.
</p>
</item>
<!--
<item>
<p>
In the case of an IRC account, type your nickname in the <gui>Nickname</gui>
text box.
</p>
</item>
-->
</list>
</item>
<item>
<p>
Deselect the <gui>Enabled</gui>, and then select it again to try to
reconnect to the service.
</p>
</item>
</steps>
<section id="prob-conn-neterror-proxy">
<title>Proxy support</title>
<p>
At the moment <app>Empathy</app> can not be configured to work with a
proxy.
</p>
</section>
</page>
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