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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-auth">
<info>
<link type="guide" xref="prob-conn"/>
<link type="seealso" xref="create-account"/>
<desc>
An error message appears in the main window saying that
"<gui>Authentication failed</gui>".
</desc>
<revision version="3.0" date="2009-06-17" status="draft"/>
<revision pkgversion="2.28" version="3.1" date="2009-07-23" status="draft"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
</info>
<comment>
<cite date="2009-07-23"><name>Milo Casagrande</name></cite>
<p>
Could be useful to link here how to change your password or how to
recover it. Need to write that section.
</p>
</comment>
<title>I get a message that says "Authentication failed"</title>
<p>
If you try to connect and you get a message saying <gui>Authentication failed</gui>,
your instant messaging service is not allowing you to connect because it does not
recognize your username or password for some reason.
</p>
<list>
<item>
<p>
Make sure that you have registered for an account with the service you
are trying to connect to. If you do not have an account, most services
will not allow you to connect.
</p>
</item>
<item>
<p>
Click the <gui>Edit Account</gui> button in the error message. Type
your username and password again to make sure that they are correct.
Deselect the <gui>Enabled</gui> box next to the name of your account and
then select it to try to connect to the service again.
</p>
</item>
</list>
</page>
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