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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-acctdisabled">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
The instant messaging account that you want to use is not enabled in
the list of accounts.
</desc>
<revision version="3.0" date="2009-06-17" status="draft"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
</info>
<title>My account is not enabled</title>
<p>
If the instant messaging account that you want to use is not enabled in the
drop-down account list when you try to start a new conversation or join a
chat, your account details may not be correct.
</p>
<list>
<item>
<p>
Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure
that the <gui>Enabled</gui> checkbox is checked.
</p>
</item>
<item>
<p>
Make sure that your username and password are correct.
</p>
</item>
<item>
<p>
Expand the <gui>Advanced</gui> section of the <app>Accounts</app>
window and make sure that all of the server settings are correct.
</p>
</item>
</list>
</page>
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