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+<page xmlns="http://www.gnome.org/~shaunm/mallard"
+ type="guide"
+ id="problems_connecting">
+
+<info>
+ <link type="guide" xref="index"/>
+ <desc>Diagnose common problems with connecting to an instant messaging service.</desc>
+ <revision version="3.0" date="2009-06-14" status="stub"/>
+
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull@gmail.com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+
+ <license>Creative Commons Share Alike</license>
+
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+</info>
+
+<title>I have a problem connecting to an instant messaging service</title>
+
+<comment>
+ <cite date="2009-06-14"><name>Phil Bull</name></cite>
+ <p>This is a stub. We should identify the most common causes for a user not
+ being able to connect and document those.</p>
+</comment>
+
+<section>
+ <title>I get a message that says "Authentication failed"</title>
+ <p>
+ If you try to connect and an error message appears in the main Empathy
+ window saying that <gui>Authentication failed</gui>, your instant messaging
+ service is not allowing you to connect because it does not recognize your
+ username or password for some reason.
+ </p>
+ <list>
+ <item>
+ <p>
+ Make sure that you have registered for an account with the service you
+ are trying to connect to. If you do not have an account, most services
+ will not allow you to connect.
+ </p>
+ </item>
+ <item>
+ <p>
+ Click the <gui>Edit Account</gui> button in the error message. Type
+ your username and password again to make sure that they are correct.
+ Uncheck the <gui>Enabled</gui> box next to the name of your account and
+ then check it again to try to connect to the service again.
+ </p>
+ </item>
+ </list>
+</section>
+
+<section>
+ <title>I get a message that says "Network error"</title>
+ <p>
+ If you try to connect and an error message appears in the main Empathy
+ window which says <gui>Network error</gui>, Empathy cannot communicate with
+ the instant messaging service for some reason.
+ </p>
+ <list>
+ <item>
+ <p>
+ Check that you are connected to the Internet or network.
+ </p>
+ </item>
+ <item>
+ <p>
+ Click the <gui>Edit Account</gui> button in the error message. Expand
+ the <gui>Advanced</gui> section and make sure that the details such as
+ server address and port are correct. You should be able to find these
+ details from the website of the messaging service. Uncheck the
+ <gui>Enabled</gui> box next to the name of your account and then check
+ it again to try to connect to the service again.
+ </p>
+ </item>
+ </list>
+</section>
+
+<section>
+ <title>My account is not enabled</title>
+ <p>
+ If the instant messaging account that you want to use is not enabled in the
+ drop-down account list when you try to start a new conversation or join a
+ chat, your account details may not be correct.
+ </p>
+ <list>
+ <item>
+ <p>
+ Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure
+ that the <gui>Enabled</gui> checkbox is checked.
+ </p>
+ </item>
+ <item>
+ <p>
+ Make sure that your username and password are correct.
+ </p>
+ </item>
+ <item>
+ <p>
+ Expand the <gui>Advanced</gui> section of the <app>Accounts</app>
+ window and make sure that all of the server settings are correct.
+ </p>
+ </item>
+ </list>
+</section>
+
+</page>