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diff --git a/help/C/problems-connecting.page b/help/C/problems-connecting.page new file mode 100644 index 000000000..800624f46 --- /dev/null +++ b/help/C/problems-connecting.page @@ -0,0 +1,113 @@ +<page xmlns="http://www.gnome.org/~shaunm/mallard" + type="guide" + id="problems-connecting"> + +<info> + <link type="guide" xref="index#problems"/> + <desc>Diagnose common problems with connecting to an instant messaging service.</desc> + <revision version="3.0" date="2009-06-14" status="stub"/> + + <credit type="author"> + <name>Phil Bull</name> + <email>philbull@gmail.com</email> + </credit> + <copyright> + <year>2009</year> + <name>GNOME Documentation Project</name> + </copyright> + + <license>Creative Commons Share Alike</license> + + <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" /> +</info> + +<title>I have a problem connecting to an instant messaging service</title> + +<comment> + <cite date="2009-06-14"><name>Phil Bull</name></cite> + <p>This is a stub. We should identify the most common causes for a user not + being able to connect and document those.</p> +</comment> + +<section> + <title>I get a message that says "Authentication failed"</title> + <p> + If you try to connect and an error message appears in the main Empathy + window saying that <gui>Authentication failed</gui>, your instant messaging + service is not allowing you to connect because it does not recognize your + username or password for some reason. + </p> + <list> + <item> + <p> + Make sure that you have registered for an account with the service you + are trying to connect to. If you do not have an account, most services + will not allow you to connect. + </p> + </item> + <item> + <p> + Click the <gui>Edit Account</gui> button in the error message. Type + your username and password again to make sure that they are correct. + Uncheck the <gui>Enabled</gui> box next to the name of your account and + then check it again to try to connect to the service again. + </p> + </item> + </list> +</section> + +<section> + <title>I get a message that says "Network error"</title> + <p> + If you try to connect and an error message appears in the main Empathy + window which says <gui>Network error</gui>, Empathy cannot communicate with + the instant messaging service for some reason. + </p> + <list> + <item> + <p> + Check that you are connected to the Internet or network. + </p> + </item> + <item> + <p> + Click the <gui>Edit Account</gui> button in the error message. Expand + the <gui>Advanced</gui> section and make sure that the details such as + server address and port are correct. You should be able to find these + details from the website of the messaging service. Uncheck the + <gui>Enabled</gui> box next to the name of your account and then check + it again to try to connect to the service again. + </p> + </item> + </list> +</section> + +<section> + <title>My account is not enabled</title> + <p> + If the instant messaging account that you want to use is not enabled in the + drop-down account list when you try to start a new conversation or join a + chat, your account details may not be correct. + </p> + <list> + <item> + <p> + Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure + that the <gui>Enabled</gui> checkbox is checked. + </p> + </item> + <item> + <p> + Make sure that your username and password are correct. + </p> + </item> + <item> + <p> + Expand the <gui>Advanced</gui> section of the <app>Accounts</app> + window and make sure that all of the server settings are correct. + </p> + </item> + </list> +</section> + +</page> |