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diff --git a/help/C/problems-connecting.page b/help/C/problems-connecting.page deleted file mode 100644 index e84b03e1a..000000000 --- a/help/C/problems-connecting.page +++ /dev/null @@ -1,113 +0,0 @@ -<page xmlns="http://projectmallard.org/1.0/" - type="guide" - id="problems-connecting"> - -<info> - <link type="guide" xref="index#problems"/> - <desc>Diagnose common problems with connecting to an instant messaging service.</desc> - <revision version="3.0" date="2009-06-14" status="stub"/> - - <credit type="author"> - <name>Phil Bull</name> - <email>philbull@gmail.com</email> - </credit> - <copyright> - <year>2009</year> - <name>GNOME Documentation Project</name> - </copyright> - - <license>Creative Commons Share Alike</license> - - <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" /> -</info> - -<title>I have a problem connecting to an instant messaging service</title> - -<comment> - <cite date="2009-06-14"><name>Phil Bull</name></cite> - <p>This is a stub. We should identify the most common causes for a user not - being able to connect and document those.</p> -</comment> - -<section> - <title>I get a message that says "Authentication failed"</title> - <p> - If you try to connect and an error message appears in the main Empathy - window saying that <gui>Authentication failed</gui>, your instant messaging - service is not allowing you to connect because it does not recognize your - username or password for some reason. - </p> - <list> - <item> - <p> - Make sure that you have registered for an account with the service you - are trying to connect to. If you do not have an account, most services - will not allow you to connect. - </p> - </item> - <item> - <p> - Click the <gui>Edit Account</gui> button in the error message. Type - your username and password again to make sure that they are correct. - Uncheck the <gui>Enabled</gui> box next to the name of your account and - then check it again to try to connect to the service again. - </p> - </item> - </list> -</section> - -<section> - <title>I get a message that says "Network error"</title> - <p> - If you try to connect and an error message appears in the main Empathy - window which says <gui>Network error</gui>, Empathy cannot communicate with - the instant messaging service for some reason. - </p> - <list> - <item> - <p> - Check that you are connected to the Internet or network. - </p> - </item> - <item> - <p> - Click the <gui>Edit Account</gui> button in the error message. Expand - the <gui>Advanced</gui> section and make sure that the details such as - server address and port are correct. You should be able to find these - details from the website of the messaging service. Uncheck the - <gui>Enabled</gui> box next to the name of your account and then check - it again to try to connect to the service again. - </p> - </item> - </list> -</section> - -<section> - <title>My account is not enabled</title> - <p> - If the instant messaging account that you want to use is not enabled in the - drop-down account list when you try to start a new conversation or join a - chat, your account details may not be correct. - </p> - <list> - <item> - <p> - Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure - that the <gui>Enabled</gui> checkbox is checked. - </p> - </item> - <item> - <p> - Make sure that your username and password are correct. - </p> - </item> - <item> - <p> - Expand the <gui>Advanced</gui> section of the <app>Accounts</app> - window and make sure that all of the server settings are correct. - </p> - </item> - </list> -</section> - -</page> |