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Diffstat (limited to 'help/C/prob-conn-auth.page')
-rw-r--r-- | help/C/prob-conn-auth.page | 67 |
1 files changed, 67 insertions, 0 deletions
diff --git a/help/C/prob-conn-auth.page b/help/C/prob-conn-auth.page new file mode 100644 index 000000000..a0d5c187d --- /dev/null +++ b/help/C/prob-conn-auth.page @@ -0,0 +1,67 @@ +<page xmlns="http://projectmallard.org/1.0/" + type="topic" + id="prob-conn-auth"> + + <info> + <link type="guide" xref="prob-conn"/> + <link type="seealso" xref="create-account"/> + <desc> + An error message which says "<gui>Authentication failed</gui>" appears + in the main window. + </desc> + <revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/> + <revision pkgversion="2.28" version="0.2" date="2009-07-23" status="draft"/> + <revision pkgversion="2.28" version="0.3" date="2009-08-14" status="review"/> + <credit type="author"> + <name>Phil Bull</name> + <email>philbull@gmail.com</email> + </credit> + <credit type="author"> + <name>Milo Casagrande</name> + <email>milo@ubuntu.com</email> + </credit> + <copyright> + <year>2009</year> + <name>GNOME Documentation Project</name> + </copyright> + <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" /> + </info> + + <title>I get a message that says "Authentication failed"</title> + + <p> + This kind of error happens when your instant messaging service is not allowing + you to connect because it does not recognize your username or password for some reason. + </p> + + <steps> + <item> + <p> + Make sure that you are connected to the Internet, or to a local area network. + </p> + </item> + <item> + <p> + Make sure that you have registered an account with the service you are trying + to connect to. If you do not have an account, most services will not allow + you to connect. + </p> + </item> + <item> + <p> + Click on the <gui>Edit Account</gui> button in the error message. + </p> + </item> + <item> + <p> + Type your username and password again to make sure that they are correct. + </p> + </item> + <item> + <p> + Deselect the <gui>Enabled</gui> check-box next to the name of your account, + and then select it again to try to reconnect to the service. + </p> + </item> + </steps> +</page> |