diff options
Diffstat (limited to 'help/C/prob-conn-auth.page')
| -rw-r--r-- | help/C/prob-conn-auth.page | 63 |
1 files changed, 38 insertions, 25 deletions
diff --git a/help/C/prob-conn-auth.page b/help/C/prob-conn-auth.page index b09673d47..be0ec4389 100644 --- a/help/C/prob-conn-auth.page +++ b/help/C/prob-conn-auth.page @@ -4,48 +4,61 @@ <info> <link type="guide" xref="prob-conn"/> + <link type="seealso" xref="create-account"/> <desc> An error message appears in the main window saying that - <gui>Authentication failed</gui>. + "<gui>Authentication failed</gui>". </desc> + <revision version="3.0" date="2009-06-17" status="draft"/> + <revision pkgversion="2.28" version="3.1" date="2009-07-23" status="draft"/> + <credit type="author"> <name>Phil Bull</name> <email>philbull@gmail.com</email> </credit> + <copyright> <year>2009</year> <name>GNOME Documentation Project</name> </copyright> + <license>Creative Commons Share Alike 3.0</license> + <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" /> </info> -<title>I get a message that says "Authentication failed"</title> - -<p> -If you try to connect and an error message appears in the main Empathy -window saying that <gui>Authentication failed</gui>, your instant messaging -service is not allowing you to connect because it does not recognize your -username or password for some reason. -</p> - -<list> -<item> - <p> - Make sure that you have registered for an account with the service you - are trying to connect to. If you do not have an account, most services - will not allow you to connect. - </p> -</item> -<item> + <comment> + <cite date="2009-07-23"><name>Milo Casagrande</name></cite> <p> - Click the <gui>Edit Account</gui> button in the error message. Type - your username and password again to make sure that they are correct. - Uncheck the <gui>Enabled</gui> box next to the name of your account and - then check it again to try to connect to the service again. + Could be useful to link here how to change your password or how to + recover it. Need to write that section. </p> -</item> -</list> + </comment> + + <title>I get a message that says "Authentication failed"</title> + + <p> + If you try to connect and you get a message saying <gui>Authentication failed</gui>, + your instant messaging service is not allowing you to connect because it does not + recognize your username or password for some reason. + </p> + <list> + <item> + <p> + Make sure that you have registered for an account with the service you + are trying to connect to. If you do not have an account, most services + will not allow you to connect. + </p> + </item> + <item> + <p> + Click the <gui>Edit Account</gui> button in the error message. Type + your username and password again to make sure that they are correct. + Deselect the <gui>Enabled</gui> box next to the name of your account and + then select it to try to connect to the service again. + </p> + </item> + </list> </page> |