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+<page xmlns="http://projectmallard.org/1.0/"
+  type="topic"
+  id="prob-conn-acctdisabled">
+
+  <info>
+    <link type="guide" xref="prob-conn"/>
+    <desc>
+        The instant messaging account that you want to use is not enabled in 
+        the list of accounts.
+    </desc>
+    <revision version="3.0" date="2009-06-17" status="stub"/>
+    <credit type="author">
+      <name>Phil Bull</name>
+      <email>philbull@gmail.com</email>
+    </credit>
+    <copyright>
+      <year>2009</year>
+      <name>GNOME Documentation Project</name>
+    </copyright>
+    <license>Creative Commons Share Alike</license>
+    <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+  </info>
+
+<title>My account is not enabled</title>
+
+<p>
+If the instant messaging account that you want to use is not enabled in the 
+drop-down account list when you try to start a new conversation or join a 
+chat, your account details may not be correct.
+</p>
+
+<list>
+<item>
+    <p>
+    Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure 
+    that the <gui>Enabled</gui> checkbox is checked.
+    </p>
+</item>
+<item>
+    <p>
+    Make sure that your username and password are correct.
+    </p>
+</item>
+<item>
+    <p>
+    Expand the <gui>Advanced</gui> section of the <app>Accounts</app> 
+    window and make sure that all of the server settings are correct.
+    </p>
+</item>
+</list>
+
+</page>