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authorPhil Bull <philbull@gmail.com>2009-06-20 06:29:06 +0800
committerFrédéric Péters <fpeters@0d.be>2009-08-13 00:13:51 +0800
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* Restructure problems-connecting into a guide and shorten names to "prob-conn" * Update xmlns where missed * Use the page type hint (topic/guide) correctly
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+<page xmlns="http://projectmallard.org/1.0/"
+ type="topic"
+ id="prob-conn-neterror">
+
+ <info>
+ <link type="guide" xref="prob-conn"/>
+ <desc>
+ An error message appears in the main Empathy window which says
+ <gui>Network error</gui>.
+ </desc>
+ <revision version="3.0" date="2009-06-17" status="stub"/>
+ <credit type="author">
+ <name>Phil Bull</name>
+ <email>philbull@gmail.com</email>
+ </credit>
+ <copyright>
+ <year>2009</year>
+ <name>GNOME Documentation Project</name>
+ </copyright>
+ <license>Creative Commons Share Alike</license>
+ <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
+ </info>
+
+<title>I get a message that says "Network error"</title>
+
+<p>
+If you try to connect and an error message appears in the main Empathy
+window which says <gui>Network error</gui>, Empathy cannot communicate with
+the instant messaging service for some reason.
+</p>
+
+<list>
+<item>
+ <p>
+ Check that you are connected to the Internet or network.
+ </p>
+</item>
+<item>
+ <steps>
+ <item>
+ <p>
+ Click the <gui>Edit Account</gui> button in the error message.
+ </p>
+ </item>
+ <item>
+ <p>
+ Expand the <gui>Advanced</gui> section and make sure that the details
+ such as server address and port are correct. You should be able to find
+ these details from the website of the messaging service.
+ </p>
+ </item>
+ <item>
+ <p>
+ Uncheck the <gui>Enabled</gui> box next to the name of your account and
+ then check it again to try to connect to the service again.
+ </p>
+ </item>
+ </steps>
+</item>
+</list>
+
+</page>