path: root/help/C/prob-conn-neterror.page

<page xmlns="http://projectmallard.org/1.0/"
  type="topic"
  id="prob-conn-neterror">

  <info>
    <link type="guide" xref="prob-conn"/>
    <desc>
        An error message appears in the main Empathy window which says 
        <gui>Network error</gui>.
    </desc>
    <revision version="3.0" date="2009-06-17" status="draft"/>
    <credit type="author">
      <name>Phil Bull</name>
      <email>philbull@gmail.com</email>
    </credit>
    <copyright>
      <year>2009</year>
      <name>GNOME Documentation Project</name>
    </copyright>
    <license>Creative Commons Share Alike 3.0</license>
    <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
  </info>

<title>I get a message that says "Network error"</title>

<p>
If you try to connect and an error message appears in the main Empathy 
window which says <gui>Network error</gui>, Empathy cannot communicate with 
the instant messaging service for some reason.
</p>

<list>
<item>
    <p>
    Check that you are connected to the Internet or network.
    </p>
</item>
<item>
    <steps>
        <item>
        <p>
        Click the <gui>Edit Account</gui> button in the error message.
        </p>
        </item>
        <item>
        <p>
        Expand the <gui>Advanced</gui> section and make sure that the details 
        such as server address and port are correct. You should be able to find 
        these details from the website of the messaging service.
        </p>
        </item>
        <item>
        <p>
        Uncheck the <gui>Enabled</gui> box next to the name of your account and 
        then check it again to try to connect to the service again.
        </p>
        </item>
    </steps>
</item>
</list>

</page>