path: root/help/C/prob-conn-acctdisabled.page

<page xmlns="http://projectmallard.org/1.0/"
  type="topic"
  id="prob-conn-acctdisabled">

  <info>
    <link type="guide" xref="prob-conn"/>
    <desc>
        The instant messaging account that you want to use is not enabled in
        the list of accounts.
    </desc>
    <revision version="3.0" date="2009-06-17" status="draft"/>
    <credit type="author">
      <name>Phil Bull</name>
      <email>philbull@gmail.com</email>
    </credit>
    <copyright>
      <year>2009</year>
      <name>GNOME Documentation Project</name>
    </copyright>
    <include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
  </info>

<title>My account is not enabled</title>

<p>
If the instant messaging account that you want to use is not enabled in the
drop-down account list when you try to start a new conversation or join a
chat, your account details may not be correct.
</p>

<list>
<item>
    <p>
    Click <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and make sure
    that the <gui>Enabled</gui> checkbox is checked.
    </p>
</item>
<item>
    <p>
    Make sure that your username and password are correct.
    </p>
</item>
<item>
    <p>
    Expand the <gui>Advanced</gui> section of the <app>Accounts</app>
    window and make sure that all of the server settings are correct.
    </p>
</item>
</list>

</page>