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<page xmlns="http://projectmallard.org/1.0/"
type="topic"
id="prob-conn-acctdisabled">
<info>
<link type="guide" xref="prob-conn"/>
<desc>
The instant messaging account that you want to use is not enabled in
the list of accounts.
</desc>
<revision pkgversion="2.28" version="0.1" date="2009-06-17" status="draft"/>
<revision pkgversion="2.28" version="0.2" date="2009-08-14" status="review"/>
<credit type="author">
<name>Phil Bull</name>
<email>philbull@gmail.com</email>
</credit>
<credit type="author">
<name>Milo Casagrande</name>
<email>milo@ubuntu.com</email>
</credit>
<license>
<p>Creative Commons Share Alike 3.0</p>
</license>
<!--
<copyright>
<year>2009</year>
<name>GNOME Documentation Project</name>
</copyright>
<include href="legal.xml" xmlns="http://www.w3.org/2001/XInclude" />
-->
</info>
<title>My account is not enabled</title>
<p>
If the instant messaging account that you want to use is not enabled in the
drop-down account list when you try to start a new conversation or join a
room, your account details may not be correct.
</p>
<steps>
<item>
<p>
Make sure that you are connected to the Internet, or to a local area network.
</p>
</item>
<item>
<p>
Choose <guiseq><gui>Edit</gui><gui>Accounts</gui></guiseq> and select the account
that is not working.
</p>
</item>
<item>
<p>
Type your username and password again to make sure that they are correct.
</p>
</item>
<item>
<p>
Check in the <gui>Advanced</gui> section that all the details are correct.
You should be able to find these details from the website of the messaging service.
</p>
</item>
<item>
<p>
Check that the <gui>Enabled</gui> check-box next to the name of your account is selected.
If it is not, select the check-box to enalbe the account.
</p>
</item>
</steps>
</page>
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